At Brandbee, we value transparency and clarity in our business practices. This Payments and Refund Policy outlines how payments are handled and how we approach refunds to ensure a fair experience for our clients.
All services provided by Brandbee are invoiced based on the agreed project scope or service package. Invoices will clearly outline the services rendered, applicable taxes, and due dates.
We accept payments through various methods, including bank transfers, credit/debit cards, and secure online payment gateways. Unless stated otherwise, invoices are due within 7 to 14 days of issuance. Late payments may result in delays to the project or additional charges.
For most projects, an upfront deposit is required before work begins—typically between 30% and 50% of the total project cost. For larger projects, milestone-based payments may be used, where progress is tied to specific deliverables or phases. These terms will be clearly outlined before the start of the engagement.
Due to the custom and creative nature of our services, payments for completed work are non-refundable. Once work has started, we allocate time and resources that cannot be recovered.
If a project is canceled before work has begun, a full refund may be issued, minus any administrative or consultation fees. If the project is canceled after work has started, only the unused portion of any prepaid amount may be eligible for a partial refund. This is assessed on a case-by-case basis.
For monthly or retainer-based services, such as social media management or SEO, we require 14 days’ written notice for cancellation. No refunds will be issued for partial months or services already delivered.
If you believe an error has occurred in billing or the delivery of services, please contact us at hello@brandbeeae.com within 7 days of receiving your invoice or deliverable. We will review your concern and aim to provide a resolution within 5 business days.
We reserve the right to update this policy at any time. Updates will be posted on our website or communicated directly to clients. Continued use of our services after an update constitutes acceptance of the revised terms.
If you have any questions or concerns about this Payments and Refund Policy, feel free to contact us:
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